Terms & Conditions

Computer Services Terms & Conditions - Version 2.1 - 4th January 2026
Only minor changes from 2.0 converting from Website T&Cs

A) Agreement

Agreements are to be made between Roy Benham, also known as Beth Nicole Gordon, trading as Benico Enterprises, and individuals or organisations

B) Computer Maintenance Services

1. Computer services may be completed before payment is requested
2. Invoices must be paid immediately upon completion, unless agreed otherwise in writing
3. Payment terms may be offered for small business contracts
4. Follow up support will be provided for 30 days

C) Provision of Ongoing Support

1. Online or On-site will be provided ad-hoc or scheduled as per contract agreement
2. Support may be delayed/withdrawn in the event of invoice arrears
3. Charges will be agreed before provision of support.
4. Online support will be provided via Quick Assist (Windows 11) or RustDesk (Linux Mint or Windows)



The following sections are for Business Contracts Only

D) Renewal and Expiry of Contracts

1. Contract renewal notices will be sent at least 30 days before end of contract, normally at least 60 days.
2. Cleared Payment must be received at least 14 days before the end of contract to avoid disruption to services
3. Late payment may result in suspension of services, either by Benico Enterprises or by third party companies.
4. Support, Hosting and Domain Renewal will not be renewed if the contract is not renewed
5. Fees incurred and paid to third parties will still be chargeable in the event of late cancellation

E) Late Payment and Termination of Contracts

1. Payment of invoices must be made within 30 days
2. First Reminder will be sent 31 days after date of invoice
3. Second Reminder will be sent 41 days after date of invoice (+11 days interest)
4. Final Notice will be sent 51 days after date of invoice (+21 days interest)
5. Termination Notice will be sent 61 days after date of invoice (+31 days interest)
6. Small claims court action will be taken to recover unpaid fees, for which additional fees will be added
7. Final Notice - Late payment charges of 8.0% + bank base rate per annum will be added to invoices overdue by more than 30 days, in addition to a maximum £40 compensation charge per invoice, in accordance with The late payment of commercial debts (interest) Act 1998. You will also be liable for debt recovery costs.
8. In the event of non-payment of invoice then services will be suspended or withdrawn.

F) Suspension and Termination of Services

1. Services will be terminated at the end of the contract period, if not renewed
2. If administration passwords are changed and Benico Enterprises are not notified of the changes, within 7 days of them being requested
3. If a third party is contracted for services which mirror the agreed contract.
4. In the event that invoices remain unpaid after 60 days