Terms & Conditions

Website Services Terms & Conditions - Version 2.0 - 6th February 2024

A) Agreement

Agreements are to be made between Roy Benham, also known as Beth Nicole Gordon, trading as Benico Enterprises, and individuals or organisations

B) Website Production and Invoicing

1. A Quote / Deposit Due Invoice will be raised in accordance with the specific order requirements
2. Website Draft Home Page will be prepared on the benico.biz server, within 2 weeks, subject to provision of sufficient information
3. Payment of the Deposit will be required for any subsequent work
4. A Balance Due Invoice will be raised upon completion of the design work.
Instalment options may be offered.
5. Where applicable websites will be transferred to Hosted domain upon payment of the Balance Invoice
6. Renewal Invoices will be sent out at least 30 days before the end of the contract period

C) Deposits

1. Deposit will be required following completion of draft website or other services, in order to validate contract
2. Deposit will be deducted from final balance due
3. The deposit will be refunded if the contract is cancelled within 14 days after making payment, and no third party fees have been incurred.
4. The deposit will be refunded if Benico Enterprises are unable to fulfil the contract

D) Provision of Website Support

1. Updates to sites will be made within 1 week of request, whenever possible within 24 hours
2. Updates and site support will only be provided for period covered by paid invoices
3. Sites will be updated with minor updates for the standard fee
4. Major updates and design changes will require additional charges

E) Renewal and Expiry of Contract

1. Renewal notices will be sent at least 30 days before end of contract, normally at least 60 days.
Standard website contracts are 1 year. Accountancy services are a rolling monthly contract.
Computer services are usually one-off projects not requiring a longer contract.
2. Cleared Payment must be received at least 14 days before the end of contract to avoid disruption to services
3. Late payment may result in suspension of services, either by Benico Enterprises or by third party companies.
4. Support, Hosting and Domain Renewal will not be renewed if the contract is not renewed
5. Fees incurred and paid to third parties will still be chargeable in the event of late cancellation

F) Late Payment and Termination of Contract

1. Payment of invoices must be made within 30 days
2. First Reminder will be sent 31 days after date of invoice
3. Second Reminder will be sent 41 days after date of invoice (+11 days interest)
4. Final Notice will be sent 51 days after date of invoice (+21 days interest)
5. Termination Notice will be sent 61 days after date of invoice (+31 days interest)
6. Small claims court action will be taken to recover unpaid fees, for which additional fees will be added
7. Final Notice - Late payment charges of 8.0% + bank base rate per annum will be added to invoices overdue by more than 30 days, in addition to a maximum £40 compensation charge per invoice, in accordance with The late payment of commercial debts (interest) Act 1998. You will also be liable for debt recovery costs.
8. In the event of non-payment of invoice then services will be suspended or withdrawn.

G) Suspension and Termination of Services

1. Services will be terminated at the end of the contract period, if not renewed
2. If administration passwords are changed and Benico Enterprises are not notified of the changes, within 7 days of them being requested
3. If a third party is contracted for services which mirror the agreed contract, such as creating a new website.
4. In the event that invoices remain unpaid after 60 days

H) Website Administration and Ownership

1. Administration passwords will be released to customers upon payment of registration fees, unless required as part of software registration requiring regular customer input, such as with Zoho Books accounting software.
2. Websites will remain the legal property of Benico Enterprises until full payment of all invoices
3. Site ownership will be transferred to the customer upon receipt of cleared funds in settlement of all invoices